Shipping policy
CourtStock Pickleball ships orders within the United States.
Order Processing
Orders are typically processed within 1–3 business days after payment is received. Orders placed on weekends or holidays may begin processing on the next business day.
Processing times may be longer during product launches, preorder periods, promotions, or other high-volume periods.
Shipping Rates
Shipping charges are calculated and displayed at checkout.
CourtStock Pickleball may offer flat-rate or free shipping promotions from time to time. Any applicable shipping promotion will be shown at checkout.
Estimated Delivery Times
Delivery times vary depending on the shipping method, carrier, and destination.
Estimated delivery dates provided at checkout are estimates only and are not guaranteed.
CourtStock Pickleball is not responsible for carrier delays caused by weather, service disruptions, peak shipping periods, incorrect addresses, or other circumstances outside our reasonable control.
Preorders
Preorder products will ship once inventory is received and available for fulfillment.
Any estimated release or shipping date shown for a preorder is provided in good faith but may change due to manufacturer, distributor, freight, or supply-chain delays.
If an order contains both in-stock and preorder items, the order may be held until all items are available unless otherwise stated or arranged.
Tracking
When tracking information is available, customers will receive a shipping confirmation with tracking details after the order has shipped.
Please allow time for the carrier to update tracking information after a label is created.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
CourtStock Pickleball is not responsible for delivery issues caused by incorrect, incomplete, or outdated address information provided by the customer.
If a package is returned due to an incorrect or incomplete address, additional shipping charges may apply before the order is reshipped.
Lost or Stolen Packages
If tracking shows a package as delivered but you cannot locate it, please check with household members, neighbors, the carrier, and the surrounding delivery area.
If you believe a shipment has been lost in transit, contact us so we can assist with the carrier claim process where appropriate.
CourtStock Pickleball is not responsible for packages lost or stolen after confirmed delivery, except where required by applicable law.
Damaged Shipments
If an item arrives damaged, please contact us as soon as possible with your order number and photos of the product and packaging.
We will review the issue and determine the appropriate resolution.
Local Pickup
Local pickup may be available for customers in the Nashville / Mt. Juliet area.
Customers selecting local pickup will receive instructions when the order is ready. Please do not arrive for pickup until you have received confirmation that your order is ready.
International Shipping
International shipping is not currently offered unless specifically stated at checkout.