Refund policy

ourtStock Pickleball accepts returns on eligible items within 30 days of delivery.

To be eligible for a return, the item must be unused, unopened, and in its original packaging and original condition. For pickleball paddles, once the original packaging has been opened, the paddle is not eligible for return or refund unless it arrived damaged, defective, or incorrect.

All preorder sales are final and non-refundable. Once a preorder is placed, it cannot be canceled, returned, or refunded unless the item is canceled by CourtStock Pickleball or arrives damaged, defective, or incorrect.

Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.

To request a return, please contact us before sending any item back. Returns sent without prior approval may not be accepted.

Once the returned item is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Please allow several business days for your bank or card issuer to process the refund after it has been issued.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the item and packaging so we can review the issue and determine the appropriate resolution.

Items that show signs of use, have been opened, are missing original packaging, or are returned in a condition different from how they were received are not eligible for a refund.

Final-sale, clearance, special-order, and preorder items are not returnable or refundable unless they arrive damaged, defective, or incorrect.